If you purchased the device in a fysisk butik, please return to the samma butik where you bought it. The store staff will assist you with an exchange or solution according to their warranty policy.

If you purchased the device online from our website, please contact us by email.
To help us resolve the issue as quickly as possible, we kindly ask you to:

  • 📧 Send us an email with your ordernummer

  • 📸 Attach photos and/or a short video clearly showing the issue

  • 📝 Describe what happened and how the problem occurred

Our support team will carefully review your case and get back to you with the best possible solution.

We’re here to help and will do our best to resolve the issue quickly and fairly 😊

You should be able to find special Salt recycling boxes in shops where our products are sold. In case these boxes are hard to find, use regular battery recycling boxes or other places, where discarded electronics are accepted. In no case should devices be discarded together with regular trash!

It depends heavily on the user, but in general a single device with 2ml pod from 600-800 puffs.

It depends on the frequency of your puffs and their duration. It is like a glass of water, you can drink it right away or extend this process for a longer period of time – it all depends on how you approach it. In general one Salt 2ml e-liquid will last for 600-800 puffs. Per EU regulations, the maximum amount of e-liquid in a disposable e-cigarette is capped at 2ml, which directly translates to the amount of puffs available.

Vi använder ingredienser av högsta kvalitet för våra e-vätskor: medicinsk nikotin, livsmedelsgodkända smakämnen, vegetabilisk glycerin, propylenglykol.

Our SALT devices are designed by our engineers in Europe and are manufactured in China. E-LIQUIDS are made in Europe.

While not harmless, major public health practitioners, anti-smoking NGO’s and regulators around the world recognize vaping as being far less harmful than smoking: 95% less harmful, according to Public Health England. This is because the major toxicants in cigarette smoke are created by combustion, while E-LIQUIDS vaporize. Läs mer.

Rökning av brännbara cigaretter innebär förbränning av torkade tobaksblad för att skapa en inhalerbar rök, och det är den förbränningen som skapar de giftiga ämnen som leder till sjukdom, sjukdom och död. Även om både vaping och rökning kan ge nikotin, är det röken som skapas av förbränning av torkade tobaksblad som orsakar bildandet av giftig, cancerframkallande tjära. Som Michael Russell, en forskare och en pionjär inom studiet av tobaksberoende en gång sa: "folk röker för nikotin men de dör av tjäran". Vaping innebär inte förbränning, utan aerosoliserar istället en vätska, vilket gör en fundamental skillnad. Vaping, även om det inte är ofarligt, producerar inte tjära, och enligt Public Health England uppskattas det vara 95 % mindre skadligt än brännbar tobak. Läs mer.

SALT Plus devices are compatible with two types of pods:

  • Pre-filled SALT Plus pods – finns i more than 10 different flavors, ready to use with no refilling required.

  • SALT Plus Empty Pods (2 ml) – refillable pods that can be filled with SALT e-liquids, allowing you to choose your favorite flavor and save money.

Both options are fully compatible with SALT Plus devices and provide a smooth and reliable vaping experience.

SALT + LITE devices are compatible with two types of pods:

  • Pre-filled SALT + LITE pods – finns i more than 10 different flavors, ready to use with no refilling required.

SALT CRISTALLITE PRO devices are compatible with two types of pods:

  • Pre-filled SALT CRISTALLITE pods – finns i more than 10 different flavors, ready to use with no refilling required.

  • SALT CRISTALLITE PRO Empty Pods (2 ml) – refillable pods that can be filled with SALT e-liquids, allowing you to choose your favorite flavor and save money.

Both options are fully compatible with SALT CRISTALLITE PRO devices and provide a smooth and reliable vaping experience.

SALT OXLITE devices use SALT OXLITE Empty Pods (2 ml) and are fully compatible with OXVA XLIM pods.

🔹 Pod specifications & compatibility:

  • SALT OXLITE Empty Pod 2 ml (0.8 Ω)

  • Tillåter up to 10 refills

  • Kompatibel med SALT OXLITE och OXVA XLIM enheter

🔒 Läcksäker design:
Tested under real-life conditions, the advanced five-layer sealing structure protects your e-liquid from top to bottom — keeping your pocket clean during commutes, workdays, and coffee breaks.

⚙️ Available resistance options:

  • 0.6 Ω – for restricted direct-lung (RDL) vaping with excellent flavour

  • 0.8 Ω – for a classic mouth-to-lung (MTL) experience

🧪 E-liquid compatibility:
SALT OXLITE pods can be used with all types of e-liquids, Inklusive:

  • Nikotinsalt e-vätskor

  • Freebase e-liquids

  • Shortfill liquids

SALT SLIM devices are compatible with two types of pods:

  • Pre-filled SALT SLIM pods – finns i more than 10 different flavors, ready to use with no refilling required.

For SALT e-liquids, we recommend using empty, refillable 2 ml pods designed specifically for nicotine salt liquids.

Compatible pod options include:

  • SALT OXLITE Empty Pods

  • SALT CRISTALLITE Pro Empty Pods

  • SALT PLUS Empty Pods (2 ml)

These refillable pods ensure:

  • Smooth nicotine salt delivery

  • Optimal flavour performance

  • Controlled nicotine intake

  • Better cost efficiency compared to prefilled pods

Simply fill the empty pod with your preferred SALT e-liquid, insert it into the compatible device, and you’re ready to vape.

Vår SALT CRISTALLITE PRO och SALT + LITE  or SALT PLUS devices are equipped with a Barnlås feature for your safety.
Denna funktion är activated by default from the factory.
👉 How to deactivate the Child Lock:
After fully charging your device and before you start using it, please follow these steps:
  1. Lift the POD three times within 2 seconds
  2. Do inte remove the pod while doing this
  3. The device will activate and the Child Lock will be disabled ✔️

If needed, you can repeat the same steps to reactivate the lock.

 

Yes! ✅
We regularly run specialerbjudanden och rabatter, which we announce via:

  • 📲 Instagram @saltswitchcom

  • 📧 E-post nyhetsbrev 

To make sure you don’t miss out, we highly recommend following us and subscribing.

💼 Buying in large quantities or for a shop?
Om du köper i bulk or you own a butik, feel free to contact us directly.
Vår försäljningschef will get in touch with you personally to discuss custom pricing and exclusive offers skräddarsytt efter dina behov.
[e-postskyddad]

If you have any questions, just reach out — we’re always happy to help 😊

Fraktkostnaderna beror på weight, volume, and total value av din beställning.
All shipping fees are calculated according to Colissimo postal rates.

🚚 FRI FRAKT
Free shipping is automatically applied to orders over 100 €.

You will see the exact shipping cost (or free shipping, if applicable) at checkout before completing your order.

Delivery time depends on several factors, including the destination country, postal service workloadoch local delivery conditions. Observera också det weather conditions and public holidays may affect delivery times.

📦 Orderhantering:
We commit to shipping any order placed the day before.
Excluding Holidays.

🚚 Sändningsmetod:
All international orders are shipped via Colissimo International & CHRONOPOST

⏱️ Beräknad leveranstid:
Ungefär 5-9-arbetsdagar, beroende på din plats.

🔍 You can estimate delivery time for your country here:
https://www.laposte.fr/particulier/outils/calculateur-de-delais

Översikt
Our refund and returns policy is valid for 30 DAYS från inköpsdatum.
If 30 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.

För att vara berättigad till retur:

  • Artikeln måste vara oanvänd

  • It must be in the samma skick as received

  • It must be in the originalförpackning

To complete your return, we require a kvitto eller köpbevis.
Tveka inte, do not send your purchase back to the manufacturer.


Bidragen

Once your return is received and inspected, we will notify you by email:

  • That we have received your returned item

  • Whether your refund is approved or rejected

If approved, your refund will be bearbetas automatiskt and credited back to your ursprungliga betalningssätt inom några arbetsdagar.


Sena eller saknade återbetalningar

Om du inte har fått din återbetalning än:

  1. Kontrollera ditt bankkonto igen

  2. Contact your credit card company — processing times may vary

  3. Contact your bank — there is often a delay before refunds are posted

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 [e-postskyddad]


Försäljningsartiklar

Endast varor till ordinarie pris are eligible for refunds.
Sale or discounted items are non-refundable.


Utbyten

Vi byter bara ut varor om de är defekt eller skadad.
If you need to exchange an item for the same product, please contact us at:
📧 [e-postskyddad]

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